There’s no doubt that getting the right stuff to the right place at the right time and in the right condition is quite an accomplishment. But that’s what freight brokers do on a daily basis.
Safe, Secure and Selective
The best freight brokers treat your stuff like they would their own and hire carriers based on a mutually supportive goal to provide the customers with the best experience and manage the logistics with as few issues as possible. Putting your trust in a freight broker means that you are letting them choose how your treasures are treated so make sure they are doing their homework in choosing their carrier partners.
Never Too Big or Too Small
Some companies might not be willing to work with customers who have inconsistent needs or load small quantities. Before you hire a freight broker, ask them how they handle these situations. Are you expected to make your load fit their expectations, or do they manage their expectations to fit the size load you need to be moved? See if they work with independent carriers that can perhaps be more flexible or if they are tied to large fleet carriers. Will they collaborate with other customers who have items traveling the same direction? Do they focus on the cost and convenience to the customer first? These are all great questions to consider.
Value and Values
Hiring a freight broker should be kind of like making a new friend. You want to find someone that shares your values; that is willing to work hard for and with you, and keeps the lines of communication open. When you’re in need, you want to know that they will be there for you no matter the cost to them. And while they may be in it to make a profit, they should still be willing to put the customer’s needs first.
Is the company you are considering a customer-focused one – that is, are they willing to do whatever it takes to keep you satisfied while keeping their costs competitive and providing superior service? If so, then you may have found the right one.
