As a utility company, you know the complexities of trying to do everything in-house without using utility billing services. This includes scheduling new installations, managing service calls, dealing with customer complaints and trying to do everything without any help or support.
By choosing reputable utility billing services the essential job of getting bills out to customers on time, ensuring payments are completed and recorded and even in developing a bill format are all handled without the need to use your own staff.
With specialized utility billing services, many of the common issues and complaints from customers can be avoided, which also helps to decrease the workload of your support and customer service staff. However, even with these advantages, there are three other reasons why any utility needs to work with a third-party utility billing company rather than doing it on their own.
Experts on Billing
The experienced utility billing services have the ability to quickly review a current utility billing system and immediately create more streamlined and effective options.
These systems are constantly upgraded to reflect the way that consumers use to routinely pay bills. This includes getting rid of old styles of paper statements and moving to more efficient, effective and environmentally friendly online billing and bill payment systems.
Keep in mind, these systems can be set up to accept a wide range of different payment options. eCheck allows those with more traditional payment preferences to pay online while PayPal allows for both credit and debit card payments. Direct payment can be made with all major credit cards as well, providing customers a better option in immediate online payment choices.
No More Late Bills
With the increased use of specific software programs by utility billing services, late bills are a thing of the past. The system automatically generates the bills and sends them to customers based a specific schedule.
There is no printing, no post office delays and no worries for the already busy business office. With the utility billing services handling the system it is also a simple, low-cost fee for the utility, without all the extra costs associated with trying to manage it in-house.
Data that Matters
With the best utility billing services, the bills provided to the customers will contain the information the customer’s need. This can include the history of usage, rates and information for contacts regarding any questions.
Additionally, since everything is online, customers can easily access the past invoices from the utility billing services, allowing them to monitor and track their own accounts.
